Frequently Asked Questions at Superior Transmissions and Auto

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At Superior Transmissions and Auto, we understand that automotive repair can come with a lot of questions—and we’re here to provide the answers. Whether you're dealing with a transmission issue, need a state inspection, or want to know if we accept credit cards, we’ve compiled this FAQ to make your life easier.

Where are you located?
You'll find us at:
997 Little Britain Road, New Windsor, NY 12553

What’s your phone number?
Give us a call at (845) 522-8104

What are your hours?
We’re open Monday – Friday, 8:30 AM to 5:00 PM

Our Services
What services do you offer?
We’re a full-service repair facility, but we specialize in driveline repair and transmission rebuilds.

Do you work on Jeeps?
Absolutely! As Jeep owners ourselves, we know the unique needs of these vehicles. We’re not afraid of “Jeep things.”

Do you work on fleet vehicles?
Yes, we do! We prioritize our fleet customers and work hard to minimize downtime.

Do you perform New York State Inspections?
Yes, by appointment only. Please note: NYS inspections and motorcycle inspections are cash only.

Transmission Questions
What is a rebuilt transmission?
A rebuilt transmission starts with an RDI (Remove, Disassemble, Inspect). We remove your transmission, disassemble it to find the failure, and inspect every part. Soft parts (like gaskets, seals, and clutches) are replaced, and we include updates to prevent known failures.

What is an RDI?
RDI stands for Removal, Disassembly, and Inspection of the transmission. It allows us to diagnose internal failures and build a precise parts list. RDI charges apply and may not be covered by warranty companies.

What does a rebuilt transmission cost?
It depends on the year, make, model, and type of failure. Since multiple transmission options can exist for the same vehicle, we need to inspect the vehicle before giving an accurate estimate.

What type of warranty comes with a rebuilt transmission?
Our in-house rebuilt transmissions come with a 12-month/12,000-mile limited warranty (whichever comes first). We also offer 18-month/18,000-mile extended warranties.

How long does a rebuilt transmission take?
On average, once work begins, a rebuilt transmission takes about a week, depending on parts availability and vehicle type.

What does a remanufactured or used transmission cost?
Pricing varies based on vehicle year, make, and model. We’ll need to see your vehicle for an accurate quote.

Is it safe to drive with a transmission concern?
We strongly recommend against it. Continuing to drive can cause more damage—or even leave you stranded. It’s best to tow it in or stop by as soon as you notice symptoms.

Should I change my transmission fluid?
Yes, but only at factory-recommended intervals. If you’re having a transmission issue, changing the fluid may make the problem worse. Come see us first for an evaluation.

How often should I change my transmission fluid?
It depends on usage. Commercial and livery vehicles may need fluid changes as often as every 15,000 miles, while standard daily drivers may be fine up to 75,000 miles. Call us to find out what’s best for your vehicle.

Scheduling & Estimates
Do I need an appointment?
Appointments help us reserve a dedicated lift and technician for your vehicle. But if you're dealing with a check engine light, drivability concern, or transmission issue, give us a call—we’ll do our best to accommodate you.

Can I get a quote over the phone?
Unfortunately, no. We typically need to see the vehicle to verify details and confirm the diagnosis before quoting any repairs.

How long is an estimate good for?
Estimates are valid for 48 hours due to ongoing fluctuations in parts pricing.

Payments & Warranties
Do you accept credit cards?
Yes, but please note there is a 3.99% processing fee on all card transactions.

Do you offer financing?
Yes! We work with a financing company that provides repair financing with no hard credit check, which can help cover or completely finance your repairs.

Do you accept aftermarket warranties?
We work with almost all aftermarket warranty providers, including ASC, Endurance, CarShield, and more.

Parts & Policies
Can I bring my own parts?
In general, no. We don’t install customer-supplied parts unless it’s a specialty or upgrade. Often, outside parts are incorrect or incomplete, which can lead to double labor costs and no warranty. Always consult with us first before ordering any parts.

Other Common Questions
Do you do motorcycle inspections?
Yes, we do. Please note: motorcycle inspections are cash only.

Do you offer towing?
Yes! We offer local towing free with most services.

If you still have questions, give us a call or stop by! We’re proud to serve the New Windsor area with expert driveline repair, trustworthy advice, and honest service.

�55357;�56525; Superior Transmissions and Auto
997 Little Britain Road, New Windsor, NY
�55357;�56542; (845) 522-8104


Exterior view of Swedish Precision Body & Auto, featuring a bench and sign.
By Taylor Gould September 9, 2025
Don’t Forget the Vehicles on Your To-Do List!
A white car is parked in a field with trees in the background
July 15, 2025
What’s Really Going On If you own a Ford Focus—especially a model from 2012 to 2018—you’ve probably heard the words “transmission issue” more times than you’d like. The heart of most complaints? The DTC, or Dual-Clutch Transmission. At Superior Transmissions & Auto, we see these often and know exactly what makes them tick—and what makes them fail. What is a DTC Transmission, Anyway? DTC stands for Dual-Clutch Transmission. Think of it as a hybrid between a manual and an automatic transmission. It has two clutches—one for odd gears and one for even gears—allowing for faster, smoother gear shifts (in theory). It’s designed for fuel efficiency and performance, but in real-world driving, it often feels anything but smooth. Unlike a traditional automatic that uses a torque converter, the DTC in the Ford Focus behaves more like a computer-controlled manual transmission. It can feel jerky at low speeds, hesitate when shifting, or seem like it’s slipping—especially in stop-and-go traffic. Why the Ford Focus DTC is So Problematic The biggest issues with these transmissions usually boil down to the clutch system and internal actuators. In many cases, the vehicle will: Shudder on acceleration Struggle to find or hold a gear Flash the "Transmission Hot" warning Show DTC codes (diagnostic trouble codes) for clutch actuator failure or internal gear ratio errors Ford has acknowledged many of these problems through service bulletins and extended warranties—but even those come with limits. How We Handle Ford DTC Transmissions At Superior Transmissions & Auto, we don’t just throw parts at these issues. We diagnose them thoroughly to pinpoint exactly what’s going on. Often, the root cause is worn or contaminated clutch packs, failed shift actuators, or broken internal components in the TCM (Transmission Control Module). Here’s how we handle DTC repairs: 1. Complete Diagnostic Scan We start with a full scan of the transmission’s computer to identify stored trouble codes. This gives us insight into clutch position, actuator performance, and gear engagement. 2. Clutch Replacement The most common repair is replacing the dual-clutch assembly. These clutches wear prematurely, especially in traffic-heavy areas. We use upgraded parts and take the time to properly recalibrate everything during reinstallation. 3. Actuator & TCM Checks We test the transmission’s shift actuators and often recommend replacement if there are engagement issues or hesitation. In some cases, the TCM may also need programming or replacement. 4. Adaptive Relearn & Road Testing Once the repair is complete, we perform an adaptive relearn procedure and extensive road testing to ensure the transmission shifts correctly under all driving conditions. A Different Drive—And a Different Kind of Fix Driving a DTC-equipped Focus isn’t like driving a standard automatic—and that’s part of the confusion for many drivers. It’s normal for the car to feel a little “clunky” at low speeds. But grinding, slipping, or delayed shifts? Those are not normal. If you’re dealing with a misbehaving Focus transmission, don’t just live with it. And don’t let someone tell you “it’s just how they drive.” We’ve rebuilt countless DTCs, replaced dozens of clutches, and know these systems inside and out. Bring It to the Experts Not every shop will work on DTCs—some won’t touch them at all. At Superior Transmissions & Auto, we specialize in them. Whether you need a diagnostic, a clutch replacement, or a complete rebuild, we’ve got the tools, training, and experience to get your Focus back on the road—the right way. �55357;�56525; Located in New Windsor, NY �55357;�56507; Schedule your appointment right on our website! �55357;�56615; Trust the shop that knows transmissions inside and out. Superior Transmissions & Auto Bringing transparency—and performance—back to auto repair.
A close up of a gear with a belt attached to it.
July 15, 2025
Why That Matters for Your Car At Superior Transmissions & Auto, we’re proud to say we’re the only shop in the area that rebuilds Continuously Variable Transmissions (CVTs) — and that’s not just a cool brag. It speaks volumes about our experience, our commitment to our craft, and the level of trust you can place in us when your vehicle needs serious work. What Even Is a CVT? A CVT (Continuously Variable Transmission) is not your average transmission. Unlike traditional automatic or manual transmissions, which have a fixed number of gears, a CVT doesn’t have gears at all. Instead, it uses a system of pulleys and a steel belt to provide a seamless range of gear ratios. This allows for smoother acceleration, improved fuel efficiency, and a more consistent driving experience. Sounds great, right? It is — until something goes wrong. Why Most Shops Don’t Touch CVTs Here’s the thing: CVTs are a completely different animal than standard automatics. Rebuilding one isn’t just a matter of replacing worn-out clutches or seals. You need specialized tools, diagnostic software, and, most importantly, in-depth knowledge of how each specific CVT design works — and they vary a lot between manufacturers like Nissan, Subaru, Honda, and Toyota. Most general repair shops — even ones that dabble in transmissions — will tell you flat-out: “We don’t rebuild CVTs.” Why? Complex internals: CVTs rely on precise hydraulic and electronic controls. One wrong move and it’s toast. Lack of training: Most techs aren’t trained in CVT rebuild procedures, especially since many manufacturers don’t even sell internal parts. Special equipment required: You can’t rebuild a CVT with just a socket set and a transmission jack. The tools alone are a barrier. OEM discouragement: A lot of manufacturers push for full replacement instead of repair — leading shops to avoid the risk and effort of a rebuild. Why Superior Can and Does Rebuild CVTs At Superior Transmissions & Auto, we lean into the challenge. We’ve invested in the training, equipment, and expertise to properly rebuild CVTs — and we’ve been doing it successfully. We don’t shy away from complexity — we thrive in it. When other shops say, “It can’t be rebuilt,” we say, “It just hasn’t been rebuilt here yet.” We’ve rebuilt CVTs that other shops wrote off as scrap. In fact, we’ve had customers towed to us after being told their only option was a brand new transmission or a used junkyard transmission — and we were able to save them thousands by rebuilding instead. Ultimately giving them back a better product. The Bottom Line: CVT Trouble? You Found the Right Shop If your car has a CVT and it’s slipping, shaking, or just not moving, you need someone who knows what they’re doing. We’re not just another shop that “does transmissions.” We are transmission specialists — and more importantly, we’re CVT specialists, which is something you won’t find anywhere else around here. We’re here to do the work that others won’t — and we do it right. Give us a call or schedule an appointment online. If it’s got a CVT, we’ve got you covered.
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