FAQ'S
May 27, 2025
May 27, 2025
Frequently Asked Questions at Superior Transmissions and Auto
At Superior Transmissions and Auto, we understand that automotive repair can come with a lot of questions—and we’re here to provide the answers. Whether you're dealing with a transmission issue, need a state inspection, or want to know if we accept credit cards, we’ve compiled this FAQ to make your life easier.
Where are you located?
You'll find us at:
997 Little Britain Road, New Windsor, NY 12553
What’s your phone number?
Give us a call at (845) 522-8104
What are your hours?
We’re open Monday – Friday, 8:30 AM to 5:00 PM
Our Services
What services do you offer?
We’re a full-service repair facility, but we specialize in driveline repair and transmission rebuilds.
Do you work on Jeeps?
Absolutely! As Jeep owners ourselves, we know the unique needs of these vehicles. We’re not afraid of “Jeep things.”
Do you work on fleet vehicles?
Yes, we do! We prioritize our fleet customers and work hard to minimize downtime.
Do you perform New York State Inspections?
Yes, by appointment only. Please note: NYS inspections and motorcycle inspections are cash only.
Transmission Questions
What is a rebuilt transmission?
A rebuilt transmission starts with an RDI (Remove, Disassemble, Inspect). We remove your transmission, disassemble it to find the failure, and inspect every part. Soft parts (like gaskets, seals, and clutches) are replaced, and we include updates to prevent known failures.
What is an RDI?
RDI stands for Removal, Disassembly, and Inspection of the transmission. It allows us to diagnose internal failures and build a precise parts list. RDI charges apply and may not be covered by warranty companies.
What does a rebuilt transmission cost?
It depends on the year, make, model, and type of failure. Since multiple transmission options can exist for the same vehicle, we need to inspect the vehicle before giving an accurate estimate.
What type of warranty comes with a rebuilt transmission?
Our in-house rebuilt transmissions come with a 12-month/12,000-mile limited warranty (whichever comes first). We also offer 18-month/18,000-mile extended warranties.
How long does a rebuilt transmission take?
On average, once work begins, a rebuilt transmission takes about a week, depending on parts availability and vehicle type.
What does a remanufactured or used transmission cost?
Pricing varies based on vehicle year, make, and model. We’ll need to see your vehicle for an accurate quote.
Is it safe to drive with a transmission concern?
We strongly recommend against it. Continuing to drive can cause more damage—or even leave you stranded. It’s best to tow it in or stop by as soon as you notice symptoms.
Should I change my transmission fluid?
Yes, but only at factory-recommended intervals. If you’re having a transmission issue, changing the fluid may make the problem worse. Come see us first for an evaluation.
How often should I change my transmission fluid?
It depends on usage. Commercial and livery vehicles may need fluid changes as often as every 15,000 miles, while standard daily drivers may be fine up to 75,000 miles. Call us to find out what’s best for your vehicle.
Scheduling & Estimates
Do I need an appointment?
Appointments help us reserve a dedicated lift and technician for your vehicle. But if you're dealing with a check engine light, drivability concern, or transmission issue, give us a call—we’ll do our best to accommodate you.
Can I get a quote over the phone?
Unfortunately, no. We typically need to see the vehicle to verify details and confirm the diagnosis before quoting any repairs.
How long is an estimate good for?
Estimates are valid for 48 hours due to ongoing fluctuations in parts pricing.
Payments & Warranties
Do you accept credit cards?
Yes, but please note there is a 3.99% processing fee on all card transactions.
Do you offer financing?
Yes! We work with a financing company that provides repair financing with no hard credit check, which can help cover or completely finance your repairs.
Do you accept aftermarket warranties?
We work with almost all aftermarket warranty providers, including ASC, Endurance, CarShield, and more.
Parts & Policies
Can I bring my own parts?
In general, no. We don’t install customer-supplied parts unless it’s a specialty or upgrade. Often, outside parts are incorrect or incomplete, which can lead to double labor costs and no warranty. Always consult with us first before ordering any parts.
Other Common Questions
Do you do motorcycle inspections?
Yes, we do. Please note: motorcycle inspections are cash only.
Do you offer towing?
Yes! We offer local towing free with most services.
If you still have questions, give us a call or stop by! We’re proud to serve the New Windsor area with expert driveline repair, trustworthy advice, and honest service.
�55357;�56525; Superior Transmissions and Auto
997 Little Britain Road, New Windsor, NY
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