When your vehicle starts making strange noises, slipping gears, or throwing warning lights, it’s normal to feel a mix of stress and uncertainty—especially when it comes to choosing the right repair shop. At Superior Transmissions, we know that trust doesn’t come easy in the auto repair world. That’s why we’ve built our business around transparency, communication, and integrity from day one.

Here’s what you can expect when you bring your car to us—and why our approach sets us apart.

A Family-Owned Shop That Treats You Like One of Our Own

Superior Transmissions is a small, family-owned and operated shop based right here in New Windsor, NY. That means when you walk through our door, you’re not just another ticket number in a chain operation—you’re a neighbor. Our shop is run by people who care deeply about our community and reputation, and that personal investment shows in everything we do.

We don’t answer to a corporate office. We answer to our customers, and to ourselves.

Honest Diagnostics and Clear Communication

One of the most frustrating parts of car trouble is the unknown. At Superior Transmissions, our technicians follow a detailed intake and diagnostic process designed to keep you informed from the moment your vehicle arrives.

We start by test driving (if safe), scanning your vehicle, and placing it on the lift for a full inspection—all typically on the same day you drop it off. We document what we find clearly, so you know exactly what’s going on and why we’re recommending a particular repair.

No vague language. No pressure tactics. Just real explanations and honest guidance.

Meet Chris—The Name You’ll See in Our Reviews

If you’ve looked us up on Google, you’ve probably noticed a trend—our customers mention Chris again and again.

"Chris was amazing, explained everything clearly and made me feel confident in the repair."

"Can’t recommend Superior enough—Chris and the team are truly the best."

"Felt like I was talking to someone who actually cared, not just trying to sell me work I didn’t need."

That’s because Chris is hands-on in the shop every day. He’s the face you’ll see when you bring your car in and the voice you’ll hear walking you through your options. His goal isn’t just to fix your car—it’s to build a relationship of trust so you feel confident coming back any time your vehicle needs attention.

Transparency You Can Count On

We don’t believe in surprise charges or work you didn’t authorize. Before anything is done, we provide a full estimate and walk you through what’s needed now and what can wait. And we’re always available to answer questions.

We also keep notes and records on file, so if you come back for a related issue, we already know your vehicle’s history—which helps us serve you better.

A Reputation Built One Honest Job at a Time

With hundreds of five-star reviews on Google, our reputation is proof that people notice the difference when a shop genuinely cares. We didn’t earn those reviews overnight—we earned them by treating every customer with respect, standing by our work, and never cutting corners.

In an industry where trust can be hard to find, we’re proud to be the exception.

Experience the Superior Transmissions Difference

Bringing your car in for service doesn’t have to be stressful. At Superior Transmissions, we make it our mission to provide a better kind of auto repair experience—one built on honesty, education, and trust.

Whether you need a full transmission rebuild, a second opinion, or just want someone to finally listen to your concerns, we’re here to help.

Give us a call or stop by—we’d love to show you what makes us different.